Technical Support Specialist for Trade Floor Operations

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

We are seeking a dedicated professional to join our client's dynamic IT team as a Technical Support Specialist for Trade Floor Operations.

Key Responsibilities
  • Provide technical support for trade floor operations, ensuring prompt and effective resolution of hardware, software, and network-related issues.
  • Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications.
  • Manage video conferencing tools and provide presentation support for meetings and trading sessions.
  • Collaborate with other IT teams and vendors to escalate and resolve complex technical issues.
  • Assist in maintaining IT inventory and asset management records.
  • Ensure compliance with IT security policies and procedures.
  • Provide on-call support during critical trading hours to address urgent technical issues promptly.
Required Skills and Qualifications
  • Bachelor's degree in IT or a related field (or equivalent experience).
  • Around 3 years of relevant experience in desktop support, preferably in the financial services or investment banking sector.
  • Proficient in supporting Bloomberg, Refinitiv, and local market data products.
  • Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts.
  • Excellent troubleshooting skills with the ability to identify and resolve technical issues.
  • Familiarity with ITIL service desk-related processes.
  • Exceptional customer service and communication skills.
  • Fluency in Mandarin, Cantonese, and English to effectively communicate with bilingual users.
  • Ability to work independently and as part of a team in a fast-paced environment.

This is an exciting opportunity to work in a prestigious global investment banking institution where you can enhance your technical skills and contribute to a fast-paced, innovative trading environment. If you are passionate about technology and providing exceptional support, we encourage you to apply.


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