Technical Support Specialist for Trade Floor Operations
3 days ago
We are seeking a dedicated professional to join our client's dynamic IT team as a Technical Support Specialist for Trade Floor Operations.
Key Responsibilities- Provide technical support for trade floor operations, ensuring prompt and effective resolution of hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications.
- Manage video conferencing tools and provide presentation support for meetings and trading sessions.
- Collaborate with other IT teams and vendors to escalate and resolve complex technical issues.
- Assist in maintaining IT inventory and asset management records.
- Ensure compliance with IT security policies and procedures.
- Provide on-call support during critical trading hours to address urgent technical issues promptly.
- Bachelor's degree in IT or a related field (or equivalent experience).
- Around 3 years of relevant experience in desktop support, preferably in the financial services or investment banking sector.
- Proficient in supporting Bloomberg, Refinitiv, and local market data products.
- Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts.
- Excellent troubleshooting skills with the ability to identify and resolve technical issues.
- Familiarity with ITIL service desk-related processes.
- Exceptional customer service and communication skills.
- Fluency in Mandarin, Cantonese, and English to effectively communicate with bilingual users.
- Ability to work independently and as part of a team in a fast-paced environment.
This is an exciting opportunity to work in a prestigious global investment banking institution where you can enhance your technical skills and contribute to a fast-paced, innovative trading environment. If you are passionate about technology and providing exceptional support, we encourage you to apply.
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