Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Hong Kong Full time

Overview

Sanderson-iKas Hong Kong is a world-leading investment bank seeking an experienced Trade Floor Production Support Analyst to join its Hong Kong Trade floor support team.

The successful candidate will be responsible for providing Level 1 and Level 2 application production support to internal users for trading and front-office systems, including troubleshooting and diagnosing issues in the trading environment.

Responsibilities:

  • Provide L1 and L2 application production support to internal users for the trading and front-office systems
  • Troubleshoot and diagnose issues in the trading environment
  • Provide application support, enhancements, release management, and troubleshooting assistance of in-house systems and third-party applications
  • Follow up with L2 and L3 teams on production issues and queries
  • Provide support for SQL and FIX Technologies for in-house applications and client OMS integrations
  • Act as an interface between Traders and Back office, Compliance teams

Requirements:

  • Independent with a willingness to learn attitude
  • Minimum 3 years proficiency, support, and good experience in Trading System (OMS/EMS) applications like Fidessa, GL OMS, Bloomberg OMS or any other in-house OMS
  • Proficient use of scripting languages and preferably demonstrable competence in at least one dynamic programming language, e.g. Shell, Perl, or Python
  • Good knowledge of Cash Equity business in a DMA/DSA, Agency, and Program Trading environment
  • Front office application support experience
  • Experience with FIX certification/connectivity/setup and troubleshoot


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