Support Engineer

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Eclipse Trading Full time
Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in equity derivatives, we also trade delta one, ETFs, commodity derivatives, and crypto currency products. Technology is inextricably linked to our trading strategies, creating an environment powered by intellectual curiosity, problem solving, and innovation.We are looking for a passionate and technically talented individual to work in a fast-paced environment whilst putting their talents to work in a broad technical role. The successful candidate will be part of our global Infrastructure and Technology Service team and based in Hong Kong. You will be responsible for the upkeep of our trading IT systems, supporting the end to end trading application and providing direct trading application support to the trading teams.What You'll Do:Own critical incidents by identifying root causes, mitigating impact, and leading post-mortem reviews to prevent recurrence.Ensure the seamless operation of distributed, multi-server trading systems.Be the go-to expert for traders by providing hands-on trade floor support and direct application assistance.Oversee UAT coordination and production software releases to maintain stability and performance.Collaborate with Operations and Development teams to troubleshoot and resolve complex production issues.Design and implement robust monitoring and logging solutions, enhancing system reliability and visibility.Automate and optimize workflows, developing scripts and tools to drive operational excellence.Drive continuous improvement by proactively identifying gaps and suggesting better processes or tools.Engage in occasional after-hours support and testing as required to ensure smooth operations.What You Bring:A degree in Computer Science or a related discipline.At least 3 years of experience in a trading support or similar technical role.Proficiency with Linux environments and scripting languages (e.g., Python, Perl, or PHP).A proven track record of driving change and delivering results in a collaborative environment.Exceptional communication skills in English, both written and verbal.A passion for automation and building scalable, standards-based solutions.Strong interpersonal skills with the ability to thrive in a fast-paced trading environment.Why Join Us?Be part of a high-performing team that values your voice and encourages innovation.Experience a flat organizational structure with direct access to leadership and decision-makers.Enjoy a work-life balance in a collaborative, multi-cultural environment.Work on challenging projects that push your technical expertise and problem-solving skills.Access a fully stocked kitchen for breakfast and lunch, so you're always fueled for success.Benefit from an attractive compensation package, including a discretionary bonus.Eclipse Trading is an equal opportunity employer and we believe that diversity and inclusion are essential pillars of our success as a company. We are dedicated to embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.All information provided will be treated in strict confidence and used solely for recruitment purposes.

Due to the high number of responses that we receive, we are only able to respond to successful applicants.
  • Support Engineer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Supervisor I / Technical Officer-Infrastructure Maintenance Team (Civil) (Ref: 2500003N) Responsibilities Plan, organise and supervise the day-to-day maintenance works / capital, revenue and maintenance projects carried out by direct staff, contractor staff and term labours to ensure railway civil assets and the...

  • IT Support Engineer

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

    On-site Contract 2 year or above Entry level IT Support EngineerWith HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:Key Responsibilities: Provide front-line IT support, addressing user inquiries...

  • Support Engineer

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full time

    Responsibilities:Provide first-line support to researchers and traders for data access and usage, resolving issues promptly and efficiently. Collaborate with data engineers to troubleshoot and resolve data-related issues, ensuring high data quality and reliability. Manage JIRA workflows, track support requests, and ensure timely resolution of data issues....


  • Hong Kong, Central and Western District, Hong Kong SAR China Analogue Holdings Limited Full time

    Job Title: Assistant Engineer – Welcome all engineering disciplineDescription:Analogue Holdings Limited seeks to recruit an Assistant Engineer to join our team. As an Assistant Engineer, you will play a crucial role in supporting project managers and coordinating with various stakeholders.Key Responsibilities:- Assist in tender preparation, analysis, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    Job SummaryThe Technical Support Engineer is responsible for providing technical assistance to customers and internal stakeholders. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of medical equipment and technology.Key ResponsibilitiesProvide technical support to customers via phone, email, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China TR at CUHK Company Limited (For Talent Pool only) Full time

    At the Multi-Scale Medical Robotics Center, we strive to foster a collaborative environment where clinicians, engineers, and researchers can work together to drive innovation and advance medical practices. As a Biomedical Engineer, you will join a dynamic team committed to developing innovative solutions for complex medical challenges.Your key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kitchen Brights Industrial (HK) Limited Full time

    Join Our TeamKitchen Brights Industrial (HK) Limited is looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our end-users on computer operation and office equipment.Key Responsibilities- Provide help-desk support to end-users on computer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Mass Transit Railway is committed to creating a workplace that values diversity and inclusion. We welcome applications from candidates with a passion for delivering sustainable transport solutions.About the RoleThis is an exciting opportunity to join our Capital Works Business Unit as a Construction Support Engineer - Engineering Plants & Systems (Operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Join our team as a Civil Engineering Support Professional and contribute to the smooth operation of the Mass Transit Railway. Your expertise in civil/construction engineering will be invaluable in maintaining the integrity of our railway system.Key Responsibilities:Support engineers in reviewing construction proposals and method statements.Conduct regular...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job SummaryWe seek a highly skilled Support Engineer to join our dynamic team at a major Fintech company. The successful candidate will provide exceptional technical support for Linux and SQL environments within our organization. As a Support Engineer, you will play a critical role in maintaining the stability and functionality of our systems, ensuring...

  • Assistant Engineer

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Ajax Solutuons Limited Full time

    Ajax Solutions Limited is a leading provider of engineering solutions that cater to the diverse needs of our clients. Our team of experts works tirelessly to deliver high-quality results, combining theoretical knowledge with real-world experience to drive innovation and excellence.This Assistant Engineer role at Ajax Solutions Limited offers an exciting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Aircraft Engineering Company Limited Full time

    Company: Hong Kong Aircraft Engineering Company Limited HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders. We're looking for passionate and motivated...


  • Hong Kong, Central and Western District, Hong Kong SAR China Schneider Electric Full time

    Job responsibilities: Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction Managing customer relationships to ensure early and open communication that meets customer expectations Developing and maintaining strong working relationships with Internal Groups such as Sales,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    Zuellig Pharma Hong Kong's Human Resources Professional is looking for a skilled engineer to join their team. As a key player in local and regional HR Consulting & Talent Acquisition, you will be responsible for providing technical support to end-users and conducting troubleshooting.This role involves installing and configuring automation equipment,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alan Partners Full time

    Key ResponsibilitiesProvide 1st & 2nd level technical support for all Engineering systems and services in the Hong Kong office. Support global users remotely via remote control tools and telephone. Deliver "at-desk" support and proactive floor-walking assistance on a rotational basis. Take full ownership of tickets, ensuring timely updates, resolution, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team Monitor and follow up...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    **Job Summary**We are seeking a highly skilled Construction Support Engineer to join our team. This role will provide critical support to project managers in the implementation of electrical, mechanical, and trackside equipment-related projects.The successful candidate will be responsible for:Undertaking project management duties from budgeting to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Aircraft Engineering Company Limited Full time

    At Hong Kong Aircraft Engineering Company Limited, we are committed to delivering exceptional aviation products and services that ensure our customers can safely and efficiently build and operate their aircraft.We're seeking a skilled Aviation Structure Maintenance Professional to join our team. As a key member of our maintenance organization, you will...


  • Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full time

    Production Support Engineer – Trading Systems (Linux/Python/SQL) Location: Hong Kong/Singapore (SGPR/Citizenship Required) BAH Partners are currently hiring a Production Support Engineer for a top-tier Hedge Fund in Singapore. In this role, you will provide Level 2/3 support for UAT and production environments, ensuring the stability and efficiency of...


  • Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full time

    Our client is a leading global asset management firm with a multi-strategy hedge fund. They are seeking an experienced Production / Application Support Engineer to oversee L1 - L2 Trading Application Support, covering server-side infrastructure for execution and applications used by the business.This is an exciting opportunity to take part in managing...