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Support Engineer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Eclipse Trading Full time
Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in equity derivatives, we also trade delta one, ETFs, commodity derivatives, and crypto currency products. Technology is inextricably linked to our trading strategies, creating an environment powered by intellectual curiosity, problem solving, and innovation.We are looking for a passionate and technically talented individual to work in a fast-paced environment whilst putting their talents to work in a broad technical role. The successful candidate will be part of our global Infrastructure and Technology Service team and based in Hong Kong. You will be responsible for the upkeep of our trading IT systems, supporting the end to end trading application and providing direct trading application support to the trading teams.What You'll Do:Own critical incidents by identifying root causes, mitigating impact, and leading post-mortem reviews to prevent recurrence.Ensure the seamless operation of distributed, multi-server trading systems.Be the go-to expert for traders by providing hands-on trade floor support and direct application assistance.Oversee UAT coordination and production software releases to maintain stability and performance.Collaborate with Operations and Development teams to troubleshoot and resolve complex production issues.Design and implement robust monitoring and logging solutions, enhancing system reliability and visibility.Automate and optimize workflows, developing scripts and tools to drive operational excellence.Drive continuous improvement by proactively identifying gaps and suggesting better processes or tools.Engage in occasional after-hours support and testing as required to ensure smooth operations.What You Bring:A degree in Computer Science or a related discipline.At least 3 years of experience in a trading support or similar technical role.Proficiency with Linux environments and scripting languages (e.g., Python, Perl, or PHP).A proven track record of driving change and delivering results in a collaborative environment.Exceptional communication skills in English, both written and verbal.A passion for automation and building scalable, standards-based solutions.Strong interpersonal skills with the ability to thrive in a fast-paced trading environment.Why Join Us?Be part of a high-performing team that values your voice and encourages innovation.Experience a flat organizational structure with direct access to leadership and decision-makers.Enjoy a work-life balance in a collaborative, multi-cultural environment.Work on challenging projects that push your technical expertise and problem-solving skills.Access a fully stocked kitchen for breakfast and lunch, so you're always fueled for success.Benefit from an attractive compensation package, including a discretionary bonus.Eclipse Trading is an equal opportunity employer and we believe that diversity and inclusion are essential pillars of our success as a company. We are dedicated to embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.All information provided will be treated in strict confidence and used solely for recruitment purposes.

Due to the high number of responses that we receive, we are only able to respond to successful applicants.