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IT Support Engineer

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

On-site Contract 2 year or above Entry level

IT Support Engineer

With HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:

Key Responsibilities:

  • Provide front-line IT support, addressing user inquiries via calls and emails
  • Troubleshoot and resolve hardware, software, and IT services issues
  • Support Windows desktops, Microsoft Office, business applications, and peripheral devices
  • Manage user account and access control
  • Maintain IT equipment, servers, and basic network connectivity
  • Assist with server troubleshooting and Active Directory administration
  • Track and update support requests in the service desk system
  • Manage hardware and software inventories
  • Collaborate with other members of the IT Helpdesk team on technical support and system implementation
  • Adhere to IT security policies and procedures to protect sensitive information
  • Perform any other duties assigned by senior officer

Requirements:

We are seeking a high-calibre candidate for the post of IT Support Engineer who possesses:

  • A diploma or above in Computer Science, Information Technology, or related fields
  • At least 2 years of experience in IT support
  • Proficiency in administering Microsoft 365 products
  • Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude
  • Availability to work on weekends as needed

Preferred Certifications and Skills:

  • CCNA certification

Office Location:
Hong Kong Science Park, Shatin

Remuneration:

Successful candidate will be offered attractive remuneration and be appointed on an initial two-year contract (subject to mutual agreement for contract renewal).

Application:

Interested parties should send full resume enclosing current and expected remuneration together with availability to on or before 21 March 2025 . Only shortlisted candidates will be notified.

Data collected will be used for recruitment purpose only.

Additional Information Job Level

Entry level

Publish Date

07/03/2025

Job Ref. No.

ISE_2025.03

Job Function

IT Management

Company Overview

About Hong Kong Genome InstituteThe Hong Kong Genome Institute (HKGI), established and wholly owned by the Hong Kong SAR Government, commenced full operations in 2021. With the vision "to avail genomic medicine to all for better health and well-being" and supported by the Health Bureau, HKGI works in close collaboration with the Department of Health, Hospital Authority, medical schools of local universities and other stakeholders to accelerate the development of genomic medicine in Hong Kong along four strategic foci: integrate genomics into medicine, advance research, nurture talents and enhance public genomic literacy.

As the first step towards achieving its vision, HKGI launched the Hong Kong Genome Project (HKGP) in 2021. As the city's first large-scale genome sequencing project, HKGP serves as a catalyst to benefit patients and their families with more precise diagnosis and personalised treatment through whole genome sequencing. It also aims to establish genome database of the local population, testing infrastructure and talent pool to address the healthcare needs of Hong Kong in the long run. For more information, please visit

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