IT Technical Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

E.C Technology Ltd. is seeking multiple IT Support Engineers to handle/manage different projects in the IT support area, with experience in Microsoft Office 365 being a definite advantage.

Key Responsibilities:

  • Provide technical support and troubleshooting as Level 1 support for Hong Kong customers.
  • Implement projects, perform testing, install and configure equipment, contain and execute changes, prepare documentation, and provide maintenance support for customers' infrastructure and systems.

Requirements:

  • High Diploma holder in Computer Studies, Information Services, or related disciplines.
  • Minimum 1-2 years of relevant experience in a technical support role; experience in large corporate industries or multinational companies is preferred.
  • Good understanding of network, Microsoft technologies, and cloud server environments.
  • Experience in writing IT documentation is an advantage.
  • Strong communication and interpersonal skills, with foreign vendor liaison experience.
  • A proactive problem solver with a customer-focused mindset.
  • Good command of spoken and written English and Chinese.
  • Willing to work shifts, including public holidays.

About this Opportunity:

This role involves providing technical support and troubleshooting as Level 1 support for Hong Kong customers. The ideal candidate will have experience in implementing projects, performing testing, installing and configuring equipment, containing and executing changes, preparing documentation, and providing maintenance support for customers' infrastructure and systems.

We are Looking for Someone Who:

  • Has a strong understanding of network, Microsoft technologies, and cloud server environments.
  • Can write clear and concise IT documentation.
  • Has excellent communication and interpersonal skills.
  • Is a proactive problem solver with a customer-focused mindset.
  • Is willing to work shifts, including public holidays.


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