Technical Application Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

Aptitude Asia seeks a skilled Technical Application Support Specialist to join our team.

Job Description:

  • We are looking for an individual with strong technical skills and excellent communication abilities to provide timely and effective support to our users.
  • The successful candidate will be responsible for troubleshooting and resolving software application issues, managing incoming support requests, and escalating complex issues to higher levels of support or development teams as necessary.
  • Additionally, the Technical Application Support Specialist will monitor the performance and availability of software applications, identify potential issues or trends, and take proactive measures to ensure smooth operation.
  • They will also document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference and create user guides, FAQs, and other support documentation to assist users in resolving common issues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • Good SQL knowledge, can understand C# at a working level
  • Good understanding of swaps, repos, triparty financing
  • Experience in troubleshooting and resolving application issues
  • Familiarity with incident management processes and ticketing systems
  • Excellent communication skills, both written and verbal

About Aptitude Asia:

Aptitude Asia is a dynamic organization that values innovation and excellence. We offer a collaborative and supportive work environment, where employees have opportunities to grow and develop their skills.



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