Technical Application Specialist
2 days ago
We are seeking a highly skilled Application Support Engineer to join our team at the Hong Kong Genome Institute. The successful candidate will be responsible for providing operational support for our expanding portfolio of systems, executing, setting up, and releasing application systems to ensure optimal performance, reliability, and usability.
The key responsibilities of this role include:
- Monitoring and troubleshooting the performance of applications in production environments
- Developing and executing comprehensive test plans and cases to validate application functionality and quality
- Assisting in configuring and setting up applications across development, testing, production environments
- Collaborating with in-house and vendor development teams to adhere to best practices in application deployment
- Coordinating application releases, conducting thorough testing to facilitate smooth deployment
- Maintaining detailed documentation of application configurations and release processes
- Providing technical support and training to end-users as needed
- Staying current with emerging technologies and industry best practices in application support
Requirements
We are looking for a high-calibre candidate who possesses:
- A bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as an Application Support Engineer or in a similar role
- Strong understanding of software development processes
- Familiarity with database management (Relational and NoSQL) and scripting languages (e.g., Python, Shell)
- Experience with application monitoring tools and testing frameworks
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills, capable of working with both technical and non-technical stakeholders
Preferred Qualifications
We welcome candidates with experience in cloud platforms (e.g., AWS, Azure), knowledge of DevOps best practices and tools (e.g., CI/CD pipelines), familiarity with version control systems (e.g., Git), and past working experiences in the healthcare industry.
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