IT Technical Support Specialist
17 hours ago
We are seeking a skilled and experienced IT Technical Support Specialist to join our team at 博賢集團 CTI Group.
Job Responsibilities:
- Techincal Support: Handle IT helpdesk requests, provide technical support for hardware and software issues via phone, in-person, or remotely.
- Incident Management: Ensure all IT incidents and user requests are properly logged, responded to, and escalated.
- Hardware and Software Maintenance: Install, configure, and maintain IT hardware, software, and peripherals.
- System Monitoring: Monitor and maintain computer systems and networks.
- Troubleshooting: Troubleshoot system performance issues and implement solutions promptly.
Requirements:
- Education: High Diploma or above in IT related discipline.
- Experience: Minimum of 2 years' experience in networking, software installation, and technical support role.
- Skills: Practical experience with PCs, laptops, and mobile devices; Proficient in Windows OS, Active Directory, Exchange, and Office apps.
- Languages: Strong knowledge of computer systems, networks, and troubleshooting skills; Ability to communicate effectively in English and Cantonese/Mandarin.
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