IT Technical Support Specialist

17 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time
Job Title: IT Technical Support Specialist

We are seeking a skilled and experienced IT Technical Support Specialist to join our team at 博賢集團 CTI Group.


Job Responsibilities:
  • Techincal Support: Handle IT helpdesk requests, provide technical support for hardware and software issues via phone, in-person, or remotely.
  • Incident Management: Ensure all IT incidents and user requests are properly logged, responded to, and escalated.
  • Hardware and Software Maintenance: Install, configure, and maintain IT hardware, software, and peripherals.
  • System Monitoring: Monitor and maintain computer systems and networks.
  • Troubleshooting: Troubleshoot system performance issues and implement solutions promptly.

Requirements:
  • Education: High Diploma or above in IT related discipline.
  • Experience: Minimum of 2 years' experience in networking, software installation, and technical support role.
  • Skills: Practical experience with PCs, laptops, and mobile devices; Proficient in Windows OS, Active Directory, Exchange, and Office apps.
  • Languages: Strong knowledge of computer systems, networks, and troubleshooting skills; Ability to communicate effectively in English and Cantonese/Mandarin.


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