Technical Support Specialist
2 days ago
Job Description:
As a Technical Support Specialist at Computer And Technologies Holdings Limited, you will be responsible for providing top-notch technical support to our valued customers.
Your Key Responsibilities:
- Handle customer inquiries regarding our business application software products.
- Deliver exceptional application support services including troubleshooting, system testing, product installation, configuration, and consultation.
- Work closely with the development team to resolve technical issues and improve overall customer satisfaction.
- Maintain accurate records of support incidents and prepare regular reports to track performance.
- Contribute to quality assurance processes by developing test cases and conducting system testing.
- Foster a collaborative team environment through effective communication and coordination with colleagues.
What We Offer:
- A dynamic and supportive work environment that encourages growth and development.
- Competitive remuneration packages with a range of fringe benefits.
- Opportunities for professional advancement and specialized training programs.
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