Technical Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

Job Description:

As a Technical Support Specialist at Computer And Technologies Holdings Limited, you will be responsible for providing top-notch technical support to our valued customers.

Your Key Responsibilities:

  • Handle customer inquiries regarding our business application software products.
  • Deliver exceptional application support services including troubleshooting, system testing, product installation, configuration, and consultation.
  • Work closely with the development team to resolve technical issues and improve overall customer satisfaction.
  • Maintain accurate records of support incidents and prepare regular reports to track performance.
  • Contribute to quality assurance processes by developing test cases and conducting system testing.
  • Foster a collaborative team environment through effective communication and coordination with colleagues.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • Competitive remuneration packages with a range of fringe benefits.
  • Opportunities for professional advancement and specialized training programs.


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