Technical Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time
About the Role

We are seeking a highly skilled Application Support Engineer to join our team at the Hong Kong Genome Institute.

The successful candidate will be responsible for providing operational support for our expanding portfolio of systems, ensuring optimal performance, reliability, and usability.

Key Responsibilities
  • Monitoring and troubleshooting applications in production environments
  • Developing comprehensive test plans and cases to validate application functionality and quality
  • Configuring and setting up applications across development, testing, and production environments
  • Collaborating with development teams to adhere to best practices in application deployment
  • Coordinating application releases and conducting thorough testing to facilitate smooth deployment
  • Maintaining detailed documentation of application configurations and release processes
  • Providing technical support and training to end-users as needed
  • Staying current with emerging technologies and industry best practices in application support


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