Technical Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

**About Us**

Sanderson-iKas, a leading provider of IT solutions to prestigious investment banking firms, is seeking a highly skilled Technical Support Engineer. As part of our team, you will have the opportunity to work with cutting-edge technology and deliver exceptional service to our clients.

Job Description:

  • We are looking for a proactive individual to join our technical support team, providing assistance to users across various systems, including network, systems, printers, IPT, software, and hardware.
  • The ideal candidate will possess a strong technological background, excellent communication skills, and the ability to work both independently and collaboratively in a team.
  • Familiarity with financial markets and trade lifecycle processes is an advantage.

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science or Information Technology, or similar.
  • Minimum of 2 years of experience in technical support, including network administration and system operations.
  • Proficient with market data systems and third-party applications, such as Reuters, Bloomberg, EBS, and Etrali.
  • Strong knowledge of Active Directory, DNS, MS Exchange, and MS SQL.
  • Excellent communication skills, capable of interacting with users at all levels.
  • Proficiency in spoken and written English, Mandarin, and Cantonese.
  • Availability for shift work, on-call support, weekends, and public holidays.
  • Candidates with experience in front office and private banking support will be preferred.

About Our Company:

Sanderson Solutions International (Hong Kong) Limited and iKas International (Asia) Limited, trading under the brand name Sanderson-iKas, are two companies incorporated in Hong Kong. Our company provides innovative IT solutions to various industries, including investment banking.

Contact Us:

Please visit our website www.sanderson-ikas.hk for more information about our company and job opportunities.



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