Technical Support Specialist
3 days ago
Job Overview:
We are seeking a skilled Technical Support Specialist to join our team at Peoplebank. As a key member of our IT department, you will provide technical support and assistance to our clients, ensuring they receive the best possible service.
Key Responsibilities:
- Provide timely and effective technical support via phone, email, and in-person.
- Analyze and resolve technical issues with software, hardware, and network systems.
- Install, configure, and troubleshoot computer systems, printers, and other equipment.
- Assist with remote site access and audio visual setup requirements.
- Maintain accurate inventory records and ensure the security of our systems.
- Collaborate with team members to achieve shared goals and objectives.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Minimum two years of specialized technical training and three years of previous related work experience or an equivalent combination of education and experience.
- Knowledge of current technology applications, hardware, and software.
- Effective interpersonal, written, and verbal communication skills.
- Able to work well in a fast-paced environment and prioritize tasks effectively.
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