Hardware and Software Support Specialist

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Overview
We're a rapidly growing company at GL Tech, and we're seeking a Hardware and Software Support Specialist to join our team. As a Hardware and Software Support Specialist, you will be responsible for providing technical support to end-users, addressing their hardware and software needs. This is an exciting opportunity to join our team and contribute to our mission of making smart devices for people's daily life.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve technical problems related to routers, gateways, devices installation, firmware upgrades, and configuration issues.
  • Work closely with the internal UX department to ensure timely and efficient issue resolution.


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