Senior IT Support Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time
Job Description:

We are seeking a highly skilled and experienced IT support engineer to join our team at the Hong Kong Genome Institute. As an IT support engineer, you will be responsible for providing timely and effective front-line IT solutions to our internal users.


Key Responsibilities:
  • Provide technical support via calls and emails
  • Troubleshoot and resolve hardware, software, and IT services issues
  • Support Windows desktops, Microsoft Office, business applications, and peripheral devices
  • Manage user accounts and access control
  • Maintain IT equipment, servers, and basic network connectivity
  • Assist with server troubleshooting and Active Directory administration
  • Track and update support requests in the service desk system
  • Manage hardware and software inventories
  • Collaborate with other members of the IT Helpdesk team on technical support and system implementation
  • Adhere to IT security policies and procedures to protect sensitive information


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