Senior IT Support Specialist
1 week ago
Be among the first 25 applicants
The incumbent will be offered a 1-Year renewable contract to on-site support the client regarding cloud computing technology and infrastructure related issues.
Responsibilities- Serve as the first point of contact for clients seeking technical assistance
- Diagnose and troubleshoot technical issues, providing timely and effective solutions
- Understand and document client needs and requirements
- Assign and escalate issues to the appropriate IT team when necessary
- Follow up with clients to ensure their issues are resolved to their satisfaction
- Collaborate with the IT team to improve service delivery and client satisfaction
- Provide guidance and support to clients on the use of cloud platforms and applications
- Higher Diploma holder or above in related disciplines with 4 years' working experience in technical support, Helpdesk or programming
- Experience in handling cloud computing technology such as Huawei Cloud, Ali Cloud, AWS, Azure etc.
- Knowledge of Linux, MySQL, PaaS, SaaS, IaaS, HTTP or TCP/IP is a plus
- Good interpersonal and communication skills
- Good command in both written Chinese and English; spoken Cantonese and Mandarin
- Shift duty is required (7x24)
- Less experience will be considered as IT Support Specialist
All data supplied will be kept in strict confidence and will be used for employment-related purposes. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.
Seniority levelMid-Senior level
Employment typeContract
Job functionCustomer Service and Information Technology
IndustriesTechnology, Information and Media, Information Services, and Telecommunications
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