IT Support Specialist
3 days ago
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses worldwide. With a global presence across 5 continents and over 60 countries, our team of 7,600 international experts delivers tailored solutions in major projects since 2007.
At Amaris, we prioritize delivering exceptional recruitment experiences for our candidates. We take the time to get to know them, challenge their skills, and provide prompt feedback.
We are committed to building a top talent community where all team members can reach their full potential. As a consultant with Amaris, you'll be part of this dynamic environment and have opportunities to work on diverse projects.
As an IT Support Specialist, you will play a crucial role in ensuring seamless IT system operations for our clients. You will troubleshoot, maintain, and support end-user computing devices and software while collaborating with IT teams to optimize operational efficiency.
Your Key Responsibilities- Provide Level 2 onsite support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical incidents, escalating unresolved issues to Level 3 or relevant teams as needed.
- Install, configure, and maintain desktop, laptop, and peripheral devices (printers, scanners, etc.).
- Efficiently manage IT tickets, adhering to SLAs and quality standards.
- Support end-users in resolving system access and application-related issues.
- Collaborate with IT infrastructure and network teams to identify and fix recurring problems.
- Manage and deploy software updates, patches, and security configurations.
- Maintain documentation and knowledge base to enhance resolution efficiency.
- Experience in Level 2 IT support with expertise in Windows, MacOS, and Linux environments.
- Proficiency in Active Directory, Office 365, VPN, and remote desktop support.
- Familiarity with ITIL best practices and experience in incident and request management.
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