Automotive Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

Inchcape plc seeks a highly skilled Automotive Support Specialist to join its team.

Responsibilities
  • We require an individual with excellent communication skills to coordinate with Original Equipment Manufacturers (OEMs) on technical issues and share updates with dealerships.
  • The successful candidate will be responsible for reporting outstanding cases to management for transparency and visibility.
  • Safety case coordination is also a key aspect of this role.
  • As a qualified product support specialist, the selected individual will provide assistance from factory standards if needed.
  • This position involves participating in overseas training courses to enhance knowledge and supporting workshops on technical expertise.
  • Standardized diagnosis procedures and repair work are essential for ensuring customer satisfaction in servicing.
  • The candidate will assist in preparing factory campaigns, parts, instructions, tools, and processes.
  • They will also provide support for high-voltage and safety cases within the workshop.
  • This role involves handling ad-hoc projects as assigned and collaborating with team members on troubleshooting and fault elimination.
Requirements
  • A degree or diploma in Automobile Engineering or a related field is required.
  • A minimum of 5 years' relevant working experience is necessary.
  • Excellent command of spoken and written English is essential.


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