Automotive Technical Liaison
6 days ago
At Inchcape plc, we are seeking a highly skilled Automotive Technical Liaison to join our team. This role is critical in ensuring that our dealerships receive the latest technical information from Original Equipment Manufacturers (OEMs). As an Automotive Technical Liaison, you will be responsible for communicating with OEMs regarding any technical issues and providing updates to our dealerships.
Responsibilities:
- Establish strong relationships with OEMs to ensure seamless communication and technical support.
- Collaborate with management to provide clear visibility on outstanding cases and ensure timely resolution.
- Coordinate safety case activities to ensure compliance with regulatory requirements.
- Provide product support from factory standards as required, demonstrating expertise in vehicle repair and diagnosis.
- Participate in overseas training courses to enhance technical knowledge and share best practices with workshop teams.
- Foster a culture of standardized diagnosis procedures and repair work to meet customer satisfaction expectations.
- Support factory campaign field actions, including preparation, parts, instruction, tools, and process implementation.
- Assist in handling high-voltage and safety cases, providing expert support to workshops.
- Tackle ad hoc projects assigned by management, applying your skills and experience to drive results.
- Offer guidance and support to team members on troubleshooting and fault elimination, promoting a culture of collaboration and continuous improvement.
- Carry out mystery shopper campaigns and support factory audits to ensure quality and consistency across our network.
Skills & Experience Required:
- Degree or Diploma in Automobile Engineering or a related field.
- A minimum of 5 years' relevant working experience in the automotive industry.
- Excellent command of spoken and written English, with the ability to communicate complex technical information effectively.
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