Technical Support Engineer
2 days ago
At GL Tech, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing day-to-day technical support to end-users, addressing their hardware and software needs.
Key Responsibilities:
- Provide timely and effective technical assistance to customers via phone, email, or in-person.
- Troubleshoot and resolve technical problems related to routers, gateways, devices installation, firmware upgrades, and configuration issues.
- Act as a liaison between customers and the internal UX department, ensuring timely and efficient issue resolution.
Qualifications:
Basic Qualifications:
- At least 2 years total combined work experience and completed higher education.
- Ability to speak, read, and write in English.
Preferred Qualifications:
- Associates degree (Higher Education, Higher National Diploma).
- At least 1 year of end-user device support and troubleshooting work experience.
- Experience in a technical support role, preferably within a fast-paced, customer-centric environment.
- Knowledge of hardware and software troubleshooting is a plus.
- Exceptional customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Team player with the ability to work collaboratively.
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