Technical Support Engineer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Description
At GL Tech, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing day-to-day technical support to end-users, addressing their hardware and software needs.

Key Responsibilities:
  • Provide timely and effective technical assistance to customers via phone, email, or in-person.
  • Troubleshoot and resolve technical problems related to routers, gateways, devices installation, firmware upgrades, and configuration issues.
  • Act as a liaison between customers and the internal UX department, ensuring timely and efficient issue resolution.

Qualifications:
Basic Qualifications:
  • At least 2 years total combined work experience and completed higher education.
  • Ability to speak, read, and write in English.

Preferred Qualifications:
  • Associates degree (Higher Education, Higher National Diploma).
  • At least 1 year of end-user device support and troubleshooting work experience.
  • Experience in a technical support role, preferably within a fast-paced, customer-centric environment.
  • Knowledge of hardware and software troubleshooting is a plus.
  • Exceptional customer service and interpersonal skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Team player with the ability to work collaboratively.


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