Infrastructure Support Engineer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Chong Hing Bank Limited Full time
Job Summary

Infrastructure Support Engineer - We are seeking a highly skilled Infrastructure Support Engineer to join our team at Chong Hing Bank Limited.

About the Role
  • This is a critical position that requires a highly skilled and motivated individual to provide expert-level support for our IT infrastructure and applications.
  • The successful candidate will be responsible for providing timely and effective support to end-users, identifying and resolving technical issues, and collaborating with cross-functional teams to ensure seamless service delivery.
Key Responsibilities
  1. Provide expert-level support for our IT infrastructure and applications, including servers, storage, databases, and networks.
  2. Identify and resolve technical issues promptly, minimizing downtime and impact on business operations.
  3. Collaborate with cross-functional teams, including development, testing, and support teams, to ensure seamless service delivery.
  4. Develop and implement incident management processes and procedures to ensure prompt resolution of technical issues.
  5. Perform routine maintenance tasks, including software updates, patching, and backups.
  6. Ensure that all IT systems and applications are available, secure, and functioning correctly.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in IT infrastructure support, preferably in a financial institution.
  • Proven track record of successfully managing complex IT environments.
  • Familiarity with ITIL and industry-standard IT service management practices.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.


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