Technical Support Engineer

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloombase Full time

Information security is one of the hottest areas in IT. Bloombase is created with the mission to solve data leakage problems in data centers with a transformative approach.

We are building a team of coworkers with the intelligence, the skills and the drive to be the best. If you are looking for a challenging position with a well-managed, well-funded technology innovator, consider a position with Bloombase. We offer an excellent package, as well as a great place to work. We create a positive work environment that attracts and engages high-quality coworkers through a combination of excellent benefits, working conditions and company culture.

If you share the same belief and core values, we would love to talk with you Join us to experience a Silicon Valley style work environment.

JOB DESCRIPTION

Join us to advance the state-of-the-art in storage security technology and serve customers all around the world.

Our team develops Bloombase StoreSafe, a fully-managed data-at-rest security software appliance that enables customers to lock down their crown-jewel data with powerful post-quantum cryptographic technologies. We are developing new security capabilities, pushing the bounds of performance, driving distributed storage services innovation in scalability and high availability, and investing in user experience.

As a technical support engineer on the team, you will collaborate with colleagues on providing first-tier helpdesk technical support to our customers and partners worldwide over phone, email and web. You will be required to work in roster round the clock to deliver 24x7 technical support services. Our technical problems span all aspects of network storage technologies - NVMe, RDMA, RoCE, iWARP, Infiniband, FCP, FCoE, iSCSI, NFS, SMB, CIFS, S3, Atmos, REST, HTTP, FTP, SFTP - as well as cryptography: HSM, PKCS#11, FIPS, KMIP, AES, RSA, ECC, qTESTLA, McEliece for datacenter environments including on-premises traditional IT (SAN, NAS, DAS), virtualization (VMware ESXi, VirtualBox), HCI (OpenStack, Kubernetes), edge, CDI (SmartNIC, DPU, IPU) and off-premises cloud infrastructure (AWS, Azure, GCP). You will have the opportunity to interact with technology alliance partners and customers and to work with product engineers to troubleshoot product usage issues and propose improvements. You will solve hard problems and grow your skills along the way.

If you are excited by the prospect of making it easier for customers to secure their crown-jewel data-at-rest at scale; if you are interested in operating systems, cryptography, storage networking technologies, distributed systems, and/or developer tools; and if you are looking to work with teammates to propose ideas, experiment, learn, and build great software - we would love to hear from you.

JOB RESPONSIBILITY

  • Provide first-tier helpdesk technical support to our customers and partners worldwide over phone, email and web
  • Roster work to support our round the clock 24/7 technical support service
  • Cowork with product development team for potential product bug fix(es) and enhancement(s)
  • The post holder must have the ability to work under pressure and within tight timescales and meet service level agreement(s)
  • May be required to cowork with pre-sales team for product demonstrations
  • May be required to cowork with product team for product testing and interoperability testing

BASIC QUALIFICATIONS

  • A bachelor's degree in Computer Science, Engineering, Mathematics, Physics, or equivalent knowledge and skills
  • Skill in at least one programming language used to build system software, e.g. Java, C, C++
  • Experience using virtual machines and cloud compute instances
  • Experience using high-speed network, storage fabric and services
  • Excellent communication skills both verbal and written
  • Ability to work under pressure and within tight timescales to meet service level agreement (SLA)
  • Ability to act individually and as a team member in resolving problems
  • Ability to deal with ambiguity and to execute with minimal supervision
  • Able to manage multiple priorities and tasks in a dynamic work environment
  • Self motivated team player
  • Strong ability to multitask
  • Patience and positivity

PREFERRED QUALIFICATIONS

  • Experience with Linux, Microsoft Windows Server, Unix, AIX, HP-UX, OS400, zOS
  • Experience with Intel, AMD, Arm, MIPS, FPGA
  • Experience getting things done through collaboration with engineers on multiple teams, multiple timezones and multiple geographical locations
  • Using operating systems, kernel and driver
  • Using network storage systems and protocols
  • Using cryptography systems
  • Experience with any of the following is a plus:
  • Professional certifications: CISM, CISSP, CISA
  • Communicating with users from Fortune 500 companies
  • Operating 24x7 production systems

BENEFITS

  • Medical and annual travel insurance plan
  • On-the-job training and 2-year fresh graduate trainee program
  • Exposure to top tier Global 500 scale organizations as customers
  • Exposure to some of the most successful IT companies and new technologies that are shaping the future of IT
  • Opportunities to grow with the company
  • Privilege to work with cool and smart people
  • Domestic and international business travel opportunities

Bloombase is Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Additional Information Job Level

Internship

Publish Date

21/02/2025

Job Ref. No.

BT-076

Information Technology

Job Function

Security / Audit

Company Overview

Bloombase is an intelligent storage firewall company that provides AI-driven discovery and deep learning dynamic access control. By leveraging hyper-converged infrastructure, it enables autonomous encryption of sensitive data at rest, which is stored in physical and virtual data centres throughout its lifecycle in the cloud. This solution allows organisations to secure their crown jewels, mitigate data breach threats, and ensure compliance with regulatory requirements.

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