Front-Line Technical Support Professional
18 hours ago
The Hong Kong Genome Institute is seeking an experienced IT support engineer to join our team. As an IT support engineer, you will be responsible for providing technical support to our internal users, resolving technical issues, and maintaining the smooth operation of our IT systems.
Responsibilities:
- Provide technical support via calls and emails, responding to user inquiries and resolving technical issues
- Troubleshoot and resolve hardware, software, and IT services problems, including issues related to Windows desktops, Microsoft Office, and business applications
- Manage user accounts and access control, ensuring that all users have the necessary permissions and access to required systems and resources
- Maintain IT equipment, servers, and basic network connectivity, performing regular checks and maintenance tasks as needed
- Assist with server troubleshooting and Active Directory administration, working closely with other members of the IT team to resolve complex technical issues
- Track and update support requests in the service desk system, ensuring that all issues are properly documented and resolved in a timely manner
- Manage hardware and software inventories, tracking the status and location of all IT assets
- Collaborate with other members of the IT Helpdesk team on technical support and system implementation, sharing knowledge and best practices to improve the overall quality of our technical support services
- Adhere to IT security policies and procedures, protecting sensitive information and preventing unauthorized access to our systems and data
Requirements:
- A diploma or above in Computer Science, Information Technology, or related fields
- At least 2 years of experience in IT support
- Proficiency in administering Microsoft 365 products
- Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude
- Availability to work on weekends as needed
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