IT Technical Support

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time
IT Technical Support / Helpdesk Support (Senior/ Junior)

4 days ago Be among the first 25 applicants

Job Responsibilities:

  • Handle IT helpdesk requests.
  • Provide technical support for hardware and software issues via phone, in-person, or remotely.
  • Ensure all IT incidents and user requests are properly logged, responded to, and escalated.
  • Install, configure, and maintain IT hardware, software, and peripherals.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system performance issues and implement solutions promptly.

Requirements:

  • High Diploma or above in IT related discipline.
  • Minimum of 2 years' experience in networking, software installation, and technical support role.
  • Practical experience with PCs, laptops, and mobile devices.
  • Proficient in Windows OS, Active Directory, Exchange, and Office apps.
  • Strong knowledge of computer systems, networks, and troubleshooting skills.
  • Ability to communicate effectively in English and Cantonese/Mandarin.
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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