Technical Support Engineer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time
Technical Support Engineer Position

We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our team at 博賢集團 CTI Group. As a Technical Support Engineer, you will be responsible for providing expert technical assistance to our staff and clients, ensuring seamless service delivery and efficient problem resolution.


Key Responsibilities:
  1. Troubleshoot System Issues: Identify and resolve complex system performance issues, implementing timely and effective solutions.
  2. Install and Configure Hardware/Software: Install, configure, and maintain IT hardware, software, and peripherals to ensure optimal performance.
  3. Communicate Effectively: Communicate technical information clearly and concisely to both technical and non-technical stakeholders.
  4. Document Solutions: Document solutions and lessons learned to improve knowledge sharing and process efficiency.

Requirements and Qualifications:
  • Education: High Diploma or above in IT related discipline.
  • Experience: Minimum of 2 years' experience in networking, software installation, and technical support role.
  • Skills and Knowledge: Proficient in Windows OS, Active Directory, Exchange, and Office apps; Strong knowledge of computer systems, networks, and troubleshooting skills.


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