Technical Support Engineer
5 days ago
We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our team at 博賢集團 CTI Group. As a Technical Support Engineer, you will be responsible for providing expert technical assistance to our staff and clients, ensuring seamless service delivery and efficient problem resolution.
Key Responsibilities:
- Troubleshoot System Issues: Identify and resolve complex system performance issues, implementing timely and effective solutions.
- Install and Configure Hardware/Software: Install, configure, and maintain IT hardware, software, and peripherals to ensure optimal performance.
- Communicate Effectively: Communicate technical information clearly and concisely to both technical and non-technical stakeholders.
- Document Solutions: Document solutions and lessons learned to improve knowledge sharing and process efficiency.
Requirements and Qualifications:
- Education: High Diploma or above in IT related discipline.
- Experience: Minimum of 2 years' experience in networking, software installation, and technical support role.
- Skills and Knowledge: Proficient in Windows OS, Active Directory, Exchange, and Office apps; Strong knowledge of computer systems, networks, and troubleshooting skills.
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