Technical Support Engineer
4 days ago
Amaris Consulting is dedicated to providing exceptional technology consulting services to businesses worldwide. Our team of 7,600 international experts has been driving innovation in major projects since 2007, serving over 1,000 clients across 5 continents and more than 60 countries.
We strive to deliver personalized recruitment experiences for our candidates, taking the time to get to know them, challenge their skills, and provide prompt feedback.
We're committed to fostering a top talent community where all team members can reach their full potential. As a consultant with Amaris, you'll be part of this dynamic environment and have opportunities to work on diverse projects.
As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems and services for our clients. You will troubleshoot, maintain, and support end-user computing devices and software while collaborating with IT teams to enhance operational efficiency.
Your Key Responsibilities- Provide Level 2 onsite support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical incidents, escalating unresolved issues to Level 3 or appropriate teams.
- Install, configure, and maintain desktop, laptop, and peripheral devices (printers, scanners, etc.).
- Ensure efficient management of IT tickets, adhering to SLAs and quality standards.
- Support end-users in resolving system access and application-related issues.
- Collaborate with IT infrastructure and network teams to identify and fix recurring problems.
- Manage and deploy software updates, patches, and security configurations.
- Maintain documentation and knowledge base to improve resolution efficiency.
- Experience in Level 2 IT support, with expertise in Windows, MacOS, and Linux environments.
- Proficiency in Active Directory, Office 365, VPN, and remote desktop support.
- Familiarity with ITIL best practices and experience in incident and request management.
- Hands-on experience with troubleshooting hardware and software issues.
- Ability to communicate effectively with end-users and provide technical guidance.
- Academic background: Degree in Information Technology, Computer Science, or a related field.
- Fluent in English; other languages are a plus.
- Strong problem-solving skills and proactive mindset.
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