Technical Support Associate

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited.

Key Responsibilities:
  • Day-to-Day Technical Support: Provide expert technical support to end-users, addressing hardware and software needs in a fast-paced environment.
  • Troubleshooting and Resolution: Troubleshoot and resolve complex technical problems related to routers/gateways/devices installation, firmware upgrades, and configuration issues.
  • Liaison Role: Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution.
Requirements:
  • Qualifications: At least 2 years total combined work experience and completed higher education.
  • Language Skills: Ability to speak, read, and write in English.
Preferred Qualifications:
  • Education: Associates degree (Higher Education, Higher National Diploma).
  • Work Experience: At least 1 year of end-user device support and troubleshooting work experience.
  • Technical Knowledge: Experience in a technical support role, preferably within a fast-paced, customer-centric environment. Knowledge of hardware and software troubleshooting is a plus.
  • Skill Set: Exceptional customer service and interpersonal skills. Excellent written and verbal communication abilities. Ability to manage multiple tasks simultaneously and prioritize effectively. Team player with the ability to work collaboratively.


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