Automotive Technical Advisor
3 days ago
About the Job
We are seeking a highly skilled Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support and resolving customer complaints in a timely and efficient manner.
Key Responsibilities
- Provide technical support via phone, email, or in-person to customers on technical support and roadside assistance-related inquiries.
- Educate customers on the optimal use of their vehicles, enhancing their confidence and overall ownership experience.
- Communicate or escalate customer concerns to relevant parties for further follow-up when necessary.
Requirements
- Minimum 2 years' experience in Technical Support or call center environment.
- Familiarity with Customer Management Systems and Microsoft Office.
- Strong communication and problem-solving skills.
Benefits and Perks
- Competitive compensation package.
- Opportunities for career growth and professional development.
- Flexible work arrangements.
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