Enterprise Technology Advisor

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Alibaba Cloud Full time

Are you passionate about helping customers succeed in the cloud? Do you have experience in technical consulting, cloud architecture, or customer success?

We are looking for a skilled Technical Account Manager to join our team at Alibaba Cloud. As a Technical Account Manager, you will be responsible for serving as the primary technical point of contact for our enterprise customers.

Your primary goal will be to understand customer business goals, technical challenges, and cloud adoption roadmap. You will develop tailored cloud strategies, architectures, and best practices to align with customer needs.

Key Responsibilities:

  • Serve as the primary technical point of contact for enterprise customers.
  • Develop cloud strategies to optimize performance, cost efficiency, and security.
  • Partner with sales, engineering, product, and support teams to deliver seamless end-to-end customer experiences.
  • Troubleshoot critical technical issues and ensure timely resolution while maintaining customer trust.

Requirements:

  • Bachelor's degree in Computer Science, IT, Engineering, or a related field.
  • 5+ years in technical consulting, cloud architecture, customer success, or a similar customer-facing technical role.
  • Deep expertise in cloud computing (IaaS/PaaS/SaaS), infrastructure design, migration strategies, and troubleshooting.


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