Desktop Support Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time

At Brilliant Computers Citadel and Information Technology, we are seeking a skilled Freelance Desktop Support Engineer to provide top-notch IT support to businesses and individuals on an as-needed basis. The ideal candidate will have strong technical expertise in troubleshooting hardware, software, and network issues, ensuring optimal system performance and user satisfaction.

Key Responsibilities:
  • Provide on-site and remote desktop support for clients, resolving technical issues related to Windows, macOS, and Linux operating systems.
  • Diagnose and troubleshoot hardware, software, and network problems, including desktops, laptops, printers, and peripherals.
  • Install, configure, and update operating systems, software applications, and security patches.
  • Assist with email, VPN, and cloud services configuration and troubleshooting.
  • Set up and maintain user accounts, permissions, and security policies.
  • Provide guidance and training to users on basic IT functions and best practices.
  • Conduct system upgrades, backups, and data recovery when necessary.
  • Ensure compliance with security protocols, antivirus, and endpoint protection solutions.
  • Document troubleshooting steps and provide detailed reports for each support case.
  • Collaborate with IT teams or vendors to escalate and resolve complex technical issues.


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