Technical Support Specialist
3 days ago
**Job Summary:**
We are seeking an experienced Incident Technician to join our team at Infosys. As a key member of our IT service desk, you will be responsible for troubleshooting and resolving software issues for internally developed, 3rd party, and market data applications.
About the Role:
- Troubleshoot and diagnose software issues, including firmware or OS drivers that enable desktop hardware functionality.
- Provide support for operating system drivers, software, and firmware.
- Escalate from helpdesk for application support, including in-house, 3rd party applications, and market data applications.
Responsibilities:
- Resolve software issues efficiently and effectively.
- Collaborate with other support groups within the firm across multiple platforms.
- Record and manage all incidents and requests in ticket-tracking systems.
- Stay current on technology and participate in training programs.
Requirements:
- Excellent communication, interpersonal, and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management systems.
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