IT Support Specialist
4 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at eTeam. As a key member of our technical services department, you will be responsible for providing exceptional support to our clients across various technology platforms.
Key Responsibilities- Deliver seamless support for BAU Technology and Voice tasks, ensuring timely and efficient resolution of issues.
- Lead the successful delivery of IT relocation projects, overseeing audits, preliminary works, and ensuring high-quality results.
- Manage hardware inventory, maintaining accurate stock levels and promptly addressing any discrepancies.
- Process hardware requests through our internal ordering system, ensuring smooth and timely fulfillment.
- Maintain visibility into the ticket queue, effectively managing requests from inception to completion.
- Conduct regular housekeeping activities in IT rooms to maintain a clean and organized environment.
- Support events such as annual power downs, post-desk checkouts, and other logistical requirements.
- Assist with hardware decommissioning events, ensuring safe and secure disposal practices.
- Collaborate on business moves and changes, contributing to early-stage planning and execution.
- Escalate complex issues to higher authorities, ensuring timely resolution and minimizing disruptions.
- Set up and install temporary training rooms and office-wide event spaces, including Expo's.
- Patch Comms rooms and assist with work-from-home hardware requests.
- Adhere to company policies regarding overtime and expenses, prioritizing cost control and efficiency.
- Effectively manage workload to meet SLA/OLA targets, consistently delivering high-quality results.
- Demonstrate exceptional customer care behaviors, embracing a customer-focused approach to service delivery.
- Cross-functional collaboration is essential, working closely with teams to ensure cohesive support for customers.
- Participate actively in Continuous Service Improvement initiatives, taking ownership of actionable recommendations.
- Perform basic troubleshooting, system upgrades, and replacements, ensuring seamless employee experiences.
- Deploy equipment for new hires, refreshes, and offboarded employees, ensuring consistent configuration and functionality.
- Evaluate user requests and propose effective technological solutions, leveraging expertise to drive innovation.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals, adhering to industry standards.
- Able to work outside standard hours and contribute to weekend efforts when necessary.
- Image/re-image computers, configure IP phones, and mobile phones, ensuring streamlined deployment processes.
-
APAC Technical Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full timeRole SummaryWe are seeking a highly skilled APAC Technical Specialist to join our IT Consultancy team.Key ResponsibilitiesL2 Production Support – Equity & Derivatives Platform applicationsProvide on-site support at customer locations in Hong KongWork flexible shifts, including evenings and weekends, with compensatory time off for weekend/holiday...
-
Cross-Platform Solutions Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full timePALO IT is a leading global technology consultancy that is seeking a Cross-Platform Solutions Specialist to join its team. As a key member of our development team, you will play a crucial role in designing, developing, and delivering high-quality cross-platform solutions using React Native/Typescript.About the RoleThe successful candidate will be responsible...
-
Production Support Associate for IT Services
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full timeJob DescriptionThe Production Support Associate will provide technical support for our Equity & Derivatives Platform applications.Key ResponsibilitiesTechnical support for Equity & Derivatives Platform applicationsOn-site support at customer locations in Hong KongFlexible shift work, including evenings and weekendsRequired Skills and QualificationsProd...
-
IT Support Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full timeAbout the RoleThe IT Support Professional - Equity & Derivatives will be responsible for providing L2 production support for our platform applications.ResponsibilitiesSupport Equity & Derivatives Platform applicationsWork from customer locations in Hong KongWork flexible shifts, including evenings and weekendsEssential Skills and QualificationsProd Support...
-
IT Infrastructure Support Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full timeJob Description:We are looking for an IT Infrastructure Support Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our IT infrastructure, including laptop replacement and migration tasks.Key Responsibilities:Maintain and improve IT infrastructure systemsCoordinate with users to resolve technical...
-
Administrative Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Sports Institute Full timeAbout the RoleThe Administrative Support Specialist will play a vital role in providing administrative support to our senior staff, ensuring the smooth operation of our medical clinic and general office activities.
-
Research Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG SPORTS INSTITUTE LIMITED Full timeAbout Our TeamHONG KONG SPORTS INSTITUTE LIMITED is a dynamic and innovative organization that values teamwork and collaboration.The JobWe are looking for a highly skilled and organized Research Support Specialist to join our team. As a Research Support Specialist, you will provide administrative support to our researchers and assist in various tasks related...
-
Legal Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Goldman Sachs Group, Inc. Full timeWe are looking for a highly skilled Legal Support Specialist to join our Asset Wealth Management team in Hong Kong. As a Legal Support Specialist, you will provide critical legal support and guidance to our business, working closely with professionals across various departments.About the Role:In this role, you will assist in developing new products and...
-
Automotive Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full timeInchcape plc seeks a highly skilled Automotive Support Specialist to join its team.ResponsibilitiesWe require an individual with excellent communication skills to coordinate with Original Equipment Manufacturers (OEMs) on technical issues and share updates with dealerships.The successful candidate will be responsible for reporting outstanding cases to...
-
Administrative Support Specialist
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China APP Group Full timeJob OverviewWe are seeking a skilled Administrative Support Specialist to join our team at APP Group. As a key member of our operations team, you will be responsible for managing payroll and administrative tasks with accuracy and efficiency.
-
Experienced React Native Specialist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full timePALO IT is a global leader in technology consulting, empowering businesses to thrive in the digital age. We believe in harnessing the power of innovation to drive meaningful change and improve lives.We pride ourselves on being agile, resilient, and robust, with a unique culture that fosters collaboration, creativity, and continuous learning.Our team of...
-
IT Technical Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full timeJob Title: IT Technical Support SpecialistWe are seeking a skilled and experienced IT Technical Support Specialist to join our team at 博賢集團 CTI Group.Job Responsibilities:Techincal Support: Handle IT helpdesk requests, provide technical support for hardware and software issues via phone, in-person, or remotely.Incident Management: Ensure all IT...
-
Hardware and Software Support Specialist
20 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeJob OverviewWe're a rapidly growing company at GL Tech, and we're seeking a Hardware and Software Support Specialist to join our team. As a Hardware and Software Support Specialist, you will be responsible for providing technical support to end-users, addressing their hardware and software needs. This is an exciting opportunity to join our team and...
-
Behavioral Support Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Waterloo Central School District Full timeJob OverviewThe Waterloo Central School District seeks a dedicated and compassionate Behavior Support Specialist to join our team. As a key member of our support services team, you will play a vital role in ensuring the social-emotional well-being of our students.In this role, you will provide direct support to students, collaborate with teachers and other...
-
IT Support Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China MANTU GROUP SA Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-line support and investigation for various technical issues. Your primary goal will be to resolve incidents and service requests in a timely and efficient manner.Key...
-
IT Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full timeAmaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses worldwide. With a global presence across 5 continents and over 60 countries, our team of 7,600 international experts delivers tailored solutions in major projects since 2007.At Amaris, we prioritize delivering exceptional recruitment experiences for...
-
Senior Executive Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ManpowerGroup Full timeAbout the RoleThis Senior Executive Support Specialist is responsible for coordinating and managing various activities of the CEO and senior management team, requiring excellent organizational and communication skills.
-
Administrative Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full timeJob DescriptionAres Management Corporation seeks an experienced Administrative Support Specialist to provide high-level administrative support to professionals in a fast-paced office environment.The ideal candidate will possess excellent organizational skills, strong communication abilities, and the ability to work independently with minimal...
-
Trading Support Specialist
21 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Recruit Avenue Pte. Ltd. Full timeAt Recruit Avenue Pte. Ltd., we are seeking a highly skilled Trading Support Specialist to join our team. In this role, you will provide first and second-line support for front-office trading systems, ensuring seamless execution of trades.Key Responsibilities:Provide 24/7 technical support for trading platforms and assist in client onboarding.Collaborate...
-
Technical Service Support Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCompany Overview:Cathay Pacific Airways Limited is a world-renowned airline that values exceptional customer service and operational excellence.We are seeking a highly skilled Technical Service Support Specialist to join our team and contribute to delivering outstanding technical support to our internal customers.