Hardware and Software Support Technician
2 days ago
We are seeking an experienced Hardware and Software Support Technician to join our team at GL Technologies (Hong Kong) Limited. As a key member of our support team, you will be responsible for providing technical support to end-users, addressing hardware and software needs, and resolving technical issues related to routers, gateways, and devices.
Responsibilities
- Provide technical support to end-users via phone, email, or chat.
- Troubleshoot and resolve technical problems related to hardware and software.
- Collaborate with internal teams to ensure timely and efficient issue resolution.
Qualifications
- At least 2 years of combined work experience and higher education.
- Proficient in English language skills.
Preferred Qualifications
- Associates degree (Higher Education, Higher National Diploma).
- At least 1 year of end-user device support and troubleshooting work experience.
- Knowledge of hardware and software troubleshooting.
- Exceptional customer service and interpersonal skills.
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