Hardware and Software Support Technician

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Description

We are seeking an experienced Hardware and Software Support Technician to join our team at GL Technologies (Hong Kong) Limited. As a key member of our support team, you will be responsible for providing technical support to end-users, addressing hardware and software needs, and resolving technical issues related to routers, gateways, and devices.

Responsibilities
  • Provide technical support to end-users via phone, email, or chat.
  • Troubleshoot and resolve technical problems related to hardware and software.
  • Collaborate with internal teams to ensure timely and efficient issue resolution.

Qualifications
  • At least 2 years of combined work experience and higher education.
  • Proficient in English language skills.

Preferred Qualifications
  • Associates degree (Higher Education, Higher National Diploma).
  • At least 1 year of end-user device support and troubleshooting work experience.
  • Knowledge of hardware and software troubleshooting.
  • Exceptional customer service and interpersonal skills.


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