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Network System Technician

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

Become a vital member of our IT team as an IT Support Engineer at Hong Kong Genome Institute

About the Role:

  • As an IT Support Engineer, you will play a critical role in delivering exceptional IT support to internal users, ensuring seamless day-to-day operations.
  • You will troubleshoot and resolve hardware, software, and IT services issues, leveraging your expertise to minimize downtime and maximize productivity.
  • In addition to IT support, you will assist with server troubleshooting and Active Directory administration, working closely with the IT Helpdesk team to ensure seamless collaboration.

Responsibilities:

  • Provide front-line IT support via calls and emails, addressing user inquiries in a professional and courteous manner.
  • Troubleshoot and resolve hardware, software, and IT services issues efficiently and effectively.
  • Support Windows desktops, Microsoft Office, business applications, and peripheral devices, ensuring optimal system performance.
  • Maintain IT equipment, servers, and basic network connectivity, ensuring data security and integrity.
  • Collaborate with other members of the IT Helpdesk team on technical support and system implementation, promoting knowledge-sharing and best practices.