Entry Level Technical Support Role
3 days ago
We are looking for a talented Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. In this role, you will provide technical support to our customers, addressing their hardware and software needs. You will troubleshoot and resolve technical issues related to routers, gateways, and devices installation, firmware upgrades, and configuration issues.
Your Key Responsibilities
- Provide day-to-day technical support to end-users.
- Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades, and configuration issues.
- Act as a liaison between customers and internal UX department.
What We Are Looking For
- At least 2 years total combined work experience and completed higher education.
- Ability to speak, read, and write in English.
Why Join Us?
- Opportunity to work with a leading technology company.
- Chance to develop your technical skills and expertise.
- Collaborative and dynamic work environment.
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