Technical Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Medikonia Full time
Job Description:

We are seeking a highly skilled and motivated individual to provide technical support, maintenance, and installation of our In Vitro Diagnostics (IVD) equipment for clients in various settings.

Key Responsibilities:

  • Provide installation, basic operation training, and repair services within an assigned area to ensure continuity of customer operations and high levels of customer satisfaction.
  • Undertake scientific instruments installation, basic training, preventive and corrective maintenance via telephone and on-site service.
  • Collaborate with the global technical support centre and other specialists to report and correct faults.
  • Perform installation, calibration, maintenance, and repair of IVD equipment and systems.
  • Provide technical support and training to clients on the use and maintenance of IVD products.
  • Diagnose and troubleshoot technical issues, ensuring timely and effective resolution.
  • Maintain detailed service records and prepare reports on service activities.
  • Assist in ad hoc duties as assigned.

Requirements:

  • Min. Diploma / Degree in Biomedical / Mechanical Engineering / Electronics Engineering or equivalent
  • At least 3 years of field service work in medical related equipment or in vitro diagnostic device
  • Proficient in Microsoft office applications
  • Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
  • Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
  • Willing and able to be on 24/7 standby(with standby allowance and overtime pay)


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