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Technical Support Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time
Computer And Technologies Holdings Limited is seeking a skilled Technical Support Specialist to join our team. As a member of our support team, you will be responsible for handling customers' technical questions on our business application software products.

The ideal candidate will have previous working experience in helpdesk / end-user support on POS and possess excellent communication and problem-solving skills.

We offer attractive remuneration packages with a wide range of fringe benefits including medical & dental insurance, education allowance, performance bonus and excellent career prospects.

Job Description:
  • Provide application support services such as troubleshooting, system testing, product installation, configuration, consultation.
  • Work closely with development team to resolve issues.
  • Monitor support incidents and day-to-day reporting.
  • Provide quality assurance by preparing test cases and performing system testing.
Requirements:
  • Diploma or above in IT, Computer Science, Information System, Business Administration or related disciplines.
  • Excellent command in written and spoken Cantonese, English and Putonghua.
  • Knowledge in MSSQL DB, SQL programming, HTML, .NET, MS Reporting Services, IIS Web Application is an advantage.