Technical Support Specialist
4 days ago
Axiom Technologies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for resolving incidents and requests that have been escalated from Level 1.
You will troubleshoot, repair, and maintain software applications & infrastructure, as well as provide support for operating system drivers, software and firmware.
Your role will also involve providing support to users for home connection and work-from-home set up, including laptop or personal laptop + virtual machine setup.
Additionally, you will create and maintain support documentation, interact with other support groups (local and global) within the firm across multiple platforms, and record and manage all incidents and requests in ticket-tracking system.
As a key member of our IT team, you will proactively inform management of trends, significant problems and expected delays.
You will participate in rotating on-call schedules to provide afterhours and weekend support.
Furthermore, you will take initiative to stay current on technology and participate in training programs.
Excellent communication, interpersonal and customer care skills are essential for this role.
Ability to work under pressure and on tight timescales is also required.
Experience using help desk call management system is necessary.
You will possess technical grasp of a wide range of applications both in-house and 3rd party applications.
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