Product Support Professional
4 days ago
Job Description
As a Technical Support Engineer at Inchcape plc, you will be responsible for:
- Communicating with OEMs (Original Equipment Manufacturers) to resolve technical issues and sharing updates with dealerships.
- Reporting outstanding cases to management for clear visibility.
- Coordinating safety case activities.
- Providing qualified product support from factory standards as required.
- Participating in overseas training courses and supporting workshops on technical know-how.
- Ensuring that workshops contribute by providing standardized diagnosis procedures and repair work to customer satisfaction.
- Supporting factory campaign field actions, including parts, instructions, tools, and processes.
- Providing HV and safety case support to workshops.
- Handling ad-hoc projects assigned by management.
- Supporting team members in troubleshooting and fault elimination.
- Conducting mystery shopper campaigns and supporting factory audits.
Required Skills & Experience
- Degree or Diploma holder in Automobile Engineering or a related discipline.
- At least 5 years' relevant working experience.
- Good command of spoken and written English.
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