Product Support Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

Job Description

As a Technical Support Engineer at Inchcape plc, you will be responsible for:

  • Communicating with OEMs (Original Equipment Manufacturers) to resolve technical issues and sharing updates with dealerships.
  • Reporting outstanding cases to management for clear visibility.
  • Coordinating safety case activities.
  • Providing qualified product support from factory standards as required.
  • Participating in overseas training courses and supporting workshops on technical know-how.
  • Ensuring that workshops contribute by providing standardized diagnosis procedures and repair work to customer satisfaction.
  • Supporting factory campaign field actions, including parts, instructions, tools, and processes.
  • Providing HV and safety case support to workshops.
  • Handling ad-hoc projects assigned by management.
  • Supporting team members in troubleshooting and fault elimination.
  • Conducting mystery shopper campaigns and supporting factory audits.

Required Skills & Experience

  • Degree or Diploma holder in Automobile Engineering or a related discipline.
  • At least 5 years' relevant working experience.
  • Good command of spoken and written English.


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