Application Support Professional
5 days ago
About eTeam
eTeam is a leading staffing and recruiting company, dedicated to providing exceptional talent solutions to our clients.
Job Summary
We are seeking an experienced SAP Application Manager to join our team. This individual will be responsible for leading the production support process, ensuring seamless communication with clients, and collaborating with cross-functional teams to deliver high-quality solutions.
Key Responsibilities:
- Develop and implement effective incident management processes to minimize response time and resolution time.
- Collaborate with development teams to plan new releases and project change request schedules.
- Provide leadership and guidance to on/offshore teams to achieve project goals.
- Utilize project management tools, techniques, and methodologies to drive efficiency and effectiveness.
- Ensure customer satisfaction through end-to-end support solutions.
Requirements
To succeed in this role, you will need:
- A degree in Computer Science or Engineering disciplines.
- At least 8-10 years of professional experience in application management support projects, preferably from IT consulting.
- Extensive experience in project management, production incident management, and communication.
- Hands-on experience in coordinating, leading, and prioritizing production support.
- Experience confirming enterprise standards in terms of production support and system changes.
- Strong leadership skills to drive project success.
- Expertise in SAP application technology: Java/.Net/ETL/Packaging Solutions.
- Excellent client-facing and communication skills.
- Ability to work with diverse internal and global business units.
- Good command of written and spoken English and Chinese (Putonghua is an advantage).
- Certification in Project Management will be an advantage.
- Previous IT experience in consulting firms or services vendors is a plus.
- Candidates with more experience would be considered as Senior Managers.
Seniority Level
This is a mid-senior level position.
Employment Type
This is a contract position.
Job Function
Information Technology.
Industries
Staffing and Recruiting.
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