Enterprise Application Support Engineer
1 week ago
About ABN AMRO Clearing Bank
We are a leading financial institution with a global presence. Our IT department plays a crucial role in supporting our business operations.
Job OverviewThe Platform Delivery Middleware Services Engineer will be responsible for ensuring the availability and performance of our Middleware/Application environments.
- Maintenance, build, and performance tuning of AAC Crown Jewel applications and MW solutions.
- Works with the architecture team to provide expertise on defining and implementing a global infrastructure to support existing and future projects.
- Provides expertise to the development team regarding development and deployment best practice and configuration for AAC applications.
Key Responsibilities:
- Responsible for ensuring availability and performance of the AAC Middleware/Application environments.
- Maintenance, build, performance tuning of AAC Crown Jewel applications and MW solutions.
- Works with the architecture team to provide AAC Certificate management / GoAnywhere / Kafka / WebMethods / Java / MQ / JBoss / Apache / Load Balancer / Middleware expertise to define and implement a global infrastructure to support existing and future projects.
- Provides GoAnywhere / MQ / Jboss / WebMethods / Kafka expertise to the development team (internal and external) regarding development and deployment best practice and configuration for AAC applications.
- Ownership of technical workloads including hosting Sprint meetings.
- Works closely with support team colleagues to ensure that the associated hardware resources for the Middle Tiers are configured for optimum performance and availability.
- Proactively monitors Middleware/Application Servers to ensure minimum downtime.
- Provides regular trend analysis to track Middleware/Application Servers performance and throughput, for capacity planning purposes.
- Responsible for enhancements, maintenance and upgrades to the Middle Tier environments.
- Works with business, development and technical colleagues to manage and implement changes.
- Carries out analysis of potential hardware problems prior to contacting third-party support. Escalates problems to third-party support when necessary – acting as a point of contact.
- Analyses and resolves problems when they arise providing details of the resolution in the call logging system. Liaises with users to ensure fast and satisfactory problems resolution.
- Develops automated housekeeping and alerting tasks to reduce the need for manual intervention. Investigates and develops methods for performance optimisation and the prevention of recurring problems.
- Maintains system documentation.
- Ensures all system and application changes are approved via the appropriate Change Control methods.
- Develops and maintain runbooks for High Availability and Disaster Recovery tests and is responsible for planning and running these tests.
- Handles the implementation of the bank's business applications running in development, test and production environments. This will include installation of applications, releases and patch management as well as upgrades.
- Keeps up to date with existing and emerging middleware technologies and integrate with the development/architecture teams of their suitability for use within AAC.
- Experience of implementing and supporting high availability solutions.
Benefits and Perks
We offer a competitive salary, comprehensive benefits package and excellent career opportunities.
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