Enterprise Application Support Engineer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China ABN AMRO Clearing Bank Full time

About ABN AMRO Clearing Bank

We are a leading financial institution with a global presence. Our IT department plays a crucial role in supporting our business operations.

Job Overview

The Platform Delivery Middleware Services Engineer will be responsible for ensuring the availability and performance of our Middleware/Application environments.

  • Maintenance, build, and performance tuning of AAC Crown Jewel applications and MW solutions.
  • Works with the architecture team to provide expertise on defining and implementing a global infrastructure to support existing and future projects.
  • Provides expertise to the development team regarding development and deployment best practice and configuration for AAC applications.

Key Responsibilities:

  • Responsible for ensuring availability and performance of the AAC Middleware/Application environments.
  • Maintenance, build, performance tuning of AAC Crown Jewel applications and MW solutions.
  • Works with the architecture team to provide AAC Certificate management / GoAnywhere / Kafka / WebMethods / Java / MQ / JBoss / Apache / Load Balancer / Middleware expertise to define and implement a global infrastructure to support existing and future projects.
  • Provides GoAnywhere / MQ / Jboss / WebMethods / Kafka expertise to the development team (internal and external) regarding development and deployment best practice and configuration for AAC applications.
  • Ownership of technical workloads including hosting Sprint meetings.
  • Works closely with support team colleagues to ensure that the associated hardware resources for the Middle Tiers are configured for optimum performance and availability.
  • Proactively monitors Middleware/Application Servers to ensure minimum downtime.
  • Provides regular trend analysis to track Middleware/Application Servers performance and throughput, for capacity planning purposes.
  • Responsible for enhancements, maintenance and upgrades to the Middle Tier environments.
  • Works with business, development and technical colleagues to manage and implement changes.
  • Carries out analysis of potential hardware problems prior to contacting third-party support. Escalates problems to third-party support when necessary – acting as a point of contact.
  • Analyses and resolves problems when they arise providing details of the resolution in the call logging system. Liaises with users to ensure fast and satisfactory problems resolution.
  • Develops automated housekeeping and alerting tasks to reduce the need for manual intervention. Investigates and develops methods for performance optimisation and the prevention of recurring problems.
  • Maintains system documentation.
  • Ensures all system and application changes are approved via the appropriate Change Control methods.
  • Develops and maintain runbooks for High Availability and Disaster Recovery tests and is responsible for planning and running these tests.
  • Handles the implementation of the bank's business applications running in development, test and production environments. This will include installation of applications, releases and patch management as well as upgrades.
  • Keeps up to date with existing and emerging middleware technologies and integrate with the development/architecture teams of their suitability for use within AAC.
  • Experience of implementing and supporting high availability solutions.

Benefits and Perks

We offer a competitive salary, comprehensive benefits package and excellent career opportunities.



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