Application Support Professional
2 weeks ago
Job Overview
We are seeking an experienced Application Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients, particularly a leading investment bank.
Your primary duties will include:
- Conducting functional and technical support on Research Website, CRM, Research workflow & distribution system
- Collaborating with vendors and global development teams to ensure smooth delivery of requirements
- Performing system Quality Assurance Testing and assisting in User Acceptance Testing
- Analyzing business requirements and providing solutions
- Managing and tracking daily production problems and user requests
- Maintaining high availability of systems by continuously monitoring operations and performance
- Coordinating with IT Security and Infrastructure teams to build and maintain the platform
- Following ITIL Application Support methodology to carry out incident and system change management procedures
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