Application Support Professional

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Sopra Steria Full time

Job Overview

We are seeking an experienced Application Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients, particularly a leading investment bank.

Your primary duties will include:

  • Conducting functional and technical support on Research Website, CRM, Research workflow & distribution system
  • Collaborating with vendors and global development teams to ensure smooth delivery of requirements
  • Performing system Quality Assurance Testing and assisting in User Acceptance Testing
  • Analyzing business requirements and providing solutions
  • Managing and tracking daily production problems and user requests
  • Maintaining high availability of systems by continuously monitoring operations and performance
  • Coordinating with IT Security and Infrastructure teams to build and maintain the platform
  • Following ITIL Application Support methodology to carry out incident and system change management procedures


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