Lead Collection Manager for Credit Services

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Hang Seng Bank Limited: Enhancing Credit Services through Strategic Leadership

A career with Hang Seng Bank Limited offers a unique opportunity to be part of a dynamic organization that is committed to delivering exceptional service excellence. Our people are our most important asset, and we strive to continually enhance our performance for customers by providing best-in-class products and services.


Job Overview:
  • We are currently seeking a high-caliber professional to join our department as Lead Collection Manager for Credit Services. This role will play a vital part in ensuring the smooth delivery of credit collection services.

Key Responsibilities:
  • Develop and implement strategies to optimize credit collection processes, ensuring efficient and effective customer service delivery.
  • Provide prompt responses and recommendations on credit policies to adapt to the fast-changing market landscape.
  • Collaborate with external legal firms to take legal proceedings against debtors and represent the bank at court hearings.
  • Manage debt collections agencies (Third Party engagement) and formulate guidelines for their adherence to Group, HASE, and regulatory guidelines.
  • Propose and implement quality enhancement initiatives in response to review findings, customer feedback, and business needs.

Requirements:
  • University degree in a related discipline or other relevant qualifications.
  • Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products.
  • Good understanding of portfolio management techniques, including analytics.
  • Strong interpersonal/leadership skills, with proficiency in both English and Chinese, and fluency in Putonghua an advantage.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Why Join Us:

Hang Seng Bank Limited is committed to attracting and retaining top talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a motivated and results-driven individual looking for a challenging role that offers opportunities for growth and development, please visit our Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.



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