Senior Manager, Collection Governance

Senior Manager, Collection Governance & Strategy

To ensure that the Hong Kong Collections Department is managed efficiently & effectively, to enable it to meet business objectives, add value to the strategic direction, planning & performance of the Retail & Wealth Banking. To implement a sustainable Regional Collection & Recovery cooperation & governance to deliver on loss performance, productivity controls & conduct.RESPONSIBILITIESFormulate, maintain and execute collection strategies, policies and procedures.Ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans.Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting.Manage an acceptable level of credit loss and maximize economic profits for the Business through good growth.Support the reduction of credit operation costs through improvement in efficiency and effectiveness of credit operation processes/strategies.BusinessEnsure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery, and managing costs.Define and drive recovery strategy every year.Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews, external vendor audits, and regulatory reviews.Participate in discussions with stakeholders and support new initiatives, product launches, etc.Monitor complaint management, lesson learned sessions, and manage to achieve year target.ProcessesEnsure compliance with regulatory requirements and internal policies for all collection activities.Implement the ORF as planned and on a timely basis, and proactively evaluate ORF controls whenever there are changes in high-risk processes.Continuously improve collection processes to enhance and reduce operational risks.Ensure good control mechanisms are in place and satisfactory audit clearance.Drive conduct risk agenda in the collection department by ensuring frequent engagement with the team on key conduct items and engaging in the country conduct forum.Identify and execute workflow re-engineering processes.Ensure that routines and training reinforce compliance with key corporate, legal, and regulatory initiatives.Socialize issues arising out of audits/control testing to ensure that learnings are disseminated.Manage support area across Collection teams.Coordinate complaints management for the collection team.People & TalentIncrease intellectual capital and ensure the highest quality of people in Collection through effective training and coaching.Reward excellence and ensure alignment in rewards and performance.Create an environment conducive to career growth and development, ensuring staff satisfaction and strengthening retention factors for performing staff.Build bench-strengths and ensure succession plans are in place.Effectively manage external vendors to deliver high performance with effective control.Responsible for third-party agency and law firm compliance, ensuring the highest standard of vendor performance.Uphold and reinforce the independence of the Risk function.GovernanceEnsure that all collection activities are carried out in compliance with agreed standards and regulatory guidelines.Ensure good control mechanisms are in place by at least quarterly governance forums with Team Leads and ensure satisfactory audit clearance.Support the regular submission for CST, KCI, etc.Immediately highlight gaps or breaches identified to appropriate department or management.Work with GIA & Country teams to ensure that conduct of Internal Audits & Peer Reviews are undertaken seamlessly & identified issues are resolved timely.Regulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Lead the Collection Strategy and Governance team to achieve the outcomes set out in the Bank's Conduct Principles.Key StakeholdersWRB OpsProductHRLegal and CFCCClient ExperienceCredit RiskAuditorsRegulatorsQualificationTertiary education with at least 5 years solid experience in Collection area and at least 3 years of managerial level.Role Specific Technical CompetenciesData ScienceManage ConductManage Operational and Reputation RiskManage PeopleAnalytical SkillsStakeholder ManagementAbout Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.What we offerCore bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days).Flexible working

options based around home and office locations.Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform.A continuous learning culture

to support your growth, with opportunities to reskill and upskill.Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity.

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