Customer Financial Services Representative

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

Customer Financial Services Representative (Accounts Receivables, 12 month contract) - Hong Kong

Location: Hong Kong

Business Area: Accounting and Finance

Ref #: 10041282

Description & Requirements

Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation, which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.

What's the role?

Bloomberg Accounting Operations is seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region.

Our Customer Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer client queries and bring them to a resolution.

At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.

We'll trust you to:

  • Maintain positive relationships with our customers by providing excellent service and departmental support
  • Be accountable for a sizable collections portfolio and meeting specific targeted goals related to the aging of open receivables
  • Be responsible for processing customer refunds, write-offs, and preparing delinquent customers for third party collections
  • Collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues

You'll need to have:

  • Bachelor's degree in Administration, Economics or Accounting
  • A high level of multi-tasking, troubleshooting, and complex problem-solving skills while utilizing multiple system interfaces and addressing a high volume of work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to adjust priorities quickly under pressure in order to meet deadlines
  • Exceptional interpersonal skills and customer service
  • Ability to cooperate and collaborate effectively with team members
  • Attention to detail, result-oriented, excellent problem solver and sense of urgency
  • Fluency spoken and written in English. Proficiency in spoken Cantonese or Mandarin

We'd love to see:

  • Knowledge of SAP / Oracle / other ERP's
  • Very strong time management skills
  • Proficiency in Excel and PowerPoint
  • Knowledge of Korean, Japanese or Indonesian

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.

*Contract will be administered by third-party vendor as a dispatched worker arrangement with Bloomberg.

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