Frontline Service Representative
4 days ago
Job Overview
The Frontline Service Representative plays a critical role in ensuring that our customers receive the highest level of service. As a Frontline Service Representative, you will be responsible for handling customer enquiries and complaints in a prompt and professional manner.
Main Responsibilities
- Provide high-quality customer service through various channels, including counter services, phone calls, and email.
- Assist in the development and implementation of strategies that enhance our facilities and services.
- Offer technical support to clients and members of the public on the usage of our computer systems and applications.
- Participate in the review and improvement of our facilities and services.
- Support administrative and operational tasks as assigned.
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
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