Ambassador and Member Services Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

We are seeking a highly skilled Ambassador and Member Services Representative to join our team at the West Kowloon Cultural District Authority.

About the Role:
  • As an Ambassador and Member Services Representative, you will be responsible for providing exceptional customer service in our member's lounge;
  • You will handle customer inquiries and complaints, ensuring that all issues are resolved promptly and professionally;
  • You will process membership transactions, including enrollment, renewal, upgrade, and ticket conversion;
  • You will proactively promote M+ membership to guests and introduce members' benefits and events;
  • You will provide supervision and training to ambassadors when required;
  • You will perform other ad-hoc duties as necessary.

Requirements:

  • Possess a higher diploma or above in any discipline;
  • Have at least 2 years of relevant experience in a customer-facing environment with high visitor volume from retail, tourism, hospitality, or cultural venues;
  • Be proficient in dealing with challenging customers and resolving emergency situations independently;
  • Possess an approachable personality with a positive attitude, being a good team player and adaptable to a dynamic environment;
  • Be proactive and demonstrate excellent interpersonal skills;
  • Exhibit strong oral and written communication skills in English, Chinese, and Putonghua; proficiency in additional languages is advantageous;
  • Be available to work at least 2 days per week and adapt to shifts including weekends, holidays, and late evenings according to a roster determined by the authority;
  • Be willing to work in various spaces within the museum, including outdoor locations, which may require prolonged standing and physical lifting.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full time

    We are seeking a skilled Hospitality Service Ambassador to welcome and engage with our guests at every touchpoint.This role requires strong interpersonal skills, adaptability, and a commitment to delivering unforgettable experiences.Your responsibilities will include:Offering friendly and helpful advice on local attractions, restaurants, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time

    We are seeking a skilled customer service professional to join our team as a part-time Membership Officer. In this role, you will be responsible for handling customer inquiries and complaints, performing transactions, and promoting our members' benefits.You will work closely with our ambassador team to ensure seamless delivery of services to our members, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Company OverviewRosewood Hong Kong is a luxury hotel that embodies a culture of innovation and refinement. We strive to create unforgettable experiences for our guests through exceptional service and attention to detail.Job DescriptionWe are seeking a highly motivated and intuitive Customer Service Representative to join our team. As a Hospitality...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Hospitality AmbassadorWe are looking for a Hospitality Ambassador who can create unforgettable experiences for our customers at the lounge. As a member of our team, you will be responsible for delivering exceptional service, building relationships, and exceeding customer expectations.Key Responsibilities:Deliver excellent service with warmth and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gruppe Louis Vuitton Full time

    We are seeking a Luxury Brand Ambassador to join our team at Gruppe Louis Vuitton. In this role, you will be responsible for representing our luxury brand and driving sales in the watches and jewelry category.About the JobThe Luxury Brand Ambassador will serve as a partner to the Team Manager in charge of the watch and jewelry category, providing feedback on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Company Overview:Rosewood Hotel Group is a renowned leader in the hospitality industry, committed to providing exceptional experiences for its guests. Our team of passionate professionals strives to create unforgettable moments through intimate and refined service.Job Description:We are seeking a highly skilled Luxury Service Ambassador to join our esteemed...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    About the RoleWe are seeking a Concierge and Ambassador to join our team at Aspire Lifestyles. The successful candidate will be responsible for building strong relationships with customers, providing expert advice, and promoting clients' brand promise.Key Responsibilities:Develop a deep understanding of clients' brand promise and values.Offer expert advice...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    We are seeking a talented and motivated Lounge Ambassador to join our team at Cathay Pacific Airways Limited. As a key member of our team, you will play a vital role in delivering exceptional service to our customers and exceeding their expectations.About the RoleThe Lounge Ambassador will be responsible for addressing customer inquiries, handling feedback,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    About the role: Our Members' journey is constant – from the first face they see in the lobby to the time they spend in our Club spaces or chatting with our Associates. Each of these interactions strengthens and shapes their Carlyle & Co. experience, and, as the Member Services Host of Carlyle & Co., you will play a crucial role in guiding these moments....


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a skilled Customer Service Ambassador to join our team at Bank of Communications (Hong Kong) Limited.The successful candidate will introduce digital banking services to customers in the bank hall, enhance their digital customer service experience, and collect feedback for improvement.They will handle customers' inquiries,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    As a Customer Service Ambassador at Avature, you will be responsible for creating memorable dining experiences for our guests. This role requires excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.ResponsibilitiesThis position entails:Providing attentive and personalized service to guests,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Eureka Language Services Limited Full time

    Job Description:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Eureka Language Services Limited. The successful candidate will be responsible for handling reception-related tasks, including greeting and serving guests, monitoring the voicemail system, handling incoming/outgoing mail, and arranging...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Job Description:We are seeking a highly skilled and dedicated Luxury Service Ambassador to join our team at Rosewood Hotel Group. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of memorable.Key Responsibilities:Collaborate with relevant management to ensure seamless guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time

    (Senior) Guest Services Ambassador (Front Desk)- The Langham, Hong Kong Be among the first 25 applicants About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time

    About the PositionThe Customer Accounts Representative III role is a senior-level position that requires 4+ years of working experience. As a representative, you will be responsible for performing various tasks, including order releases, new account set ups, and credit investigations.You will work closely with the Customer Service Team and the corporate...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job DescriptionWe are seeking an experienced inflight service professional to join our team as a Global Hospitality Ambassador. This role requires a high level of professionalism, attention to detail, and excellent communication skills.The successful candidate will be responsible for delivering service excellence by creating memorable inflight experiences...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited is committed to delivering exceptional customer service. As a Customer Services Officer, you will be the face of our airline, interacting with passengers from diverse backgrounds and cultures.Key Responsibilities:Provide Seamless Airport Experience: Deliver a smooth journey for our passengers from check-in to boarding, ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleThe Airport Experience Ambassador will be responsible for providing a seamless airport experience to our passengers from check-in to boarding.This involves delivering efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.The ideal candidate will have excellent communication skills and be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    Your Role as a Customer Service RepresentativeYou will develop a good relationship with customers by personalized interactions, providing innovative solutions and recommendations to different types of requests. You will also be able to consult and advise customers on travel needs and provide accurate and timely information.


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:We are seeking a highly motivated and customer-focused Professional Customer Service Representative to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences through counter transactions and sales services.Key...