Airport Experience Ambassador

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is committed to delivering exceptional customer service. As a Customer Services Officer, you will be the face of our airline, interacting with passengers from diverse backgrounds and cultures.

Key Responsibilities:
  • Provide Seamless Airport Experience: Deliver a smooth journey for our passengers from check-in to boarding, ensuring they feel welcome and valued.
  • Represent Our Brand: Be the ambassador of Cathay Pacific, showcasing our values and standards at various airport locations.
  • Offer Assistance and Support: Provide efficient and courteous help to passengers, addressing their needs and concerns in a timely manner.
  • Contribute to Behind-the-Scenes Tasks: Assist with operations-related duties, supporting the safe and efficient operation of our flights.
Requirements:
  • Minimum age of 18 years
  • High School graduate or above
  • Good command of spoken English; proficiency in Cantonese and Putonghua an advantage
  • Flexibility to work on shift schedules, including nights, weekends, and public holidays
  • Customer service-oriented attitude and excellent communication skills
  • Pass a pre-employment drug test due to the Safety Sensitive nature of this role
Benefits:
  • Be part of a world-class service brand
  • World-class training and structured career progression
  • A safe and collaborative working environment
  • Comprehensive medical coverage and insurance scheme
  • Discounted travel across many airlines


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