Airport Experience Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Description

The Airport Lounge Ambassador plays a crucial role in delivering exceptional customer experiences at the lounge. This involves demonstrating the company's brand values of 'Thoughtful', 'Progressive' & 'Can-do Spirit' to customers, making all interactions memorable by understanding their needs and preferences.

Main Responsibilities

  • Deliver top-notch service to customers with warmth and professionalism, adhering to company and legal standards.
  • Interact with customers, anticipate their needs, and initiate conversations to build rapport and offer personalized assistance.
  • Address customer inquiries while professionally handling feedback, complaints, and requests to enhance the lounge experience.
  • Perform start-of-shift duties such as stocking service counters and ensuring lounge seating area cleanliness.
  • Monitor the lounge environment and conduct quality control activities to maintain high standards.
  • Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company standards.
  • Support Supervisors to ensure day-to-day operations run smoothly.


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