Airport Operations Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Description

As a Hub Operations Lead at Cathay Pacific Airways Limited, you will play a crucial role in ensuring the smooth operation of our Hong Kong International Airport (HKIA) hub. Your primary responsibility will be to provide exceptional customer service while controlling costs and ensuring performance meets relevant Key Performance Indicators (KPIs).

Main Responsibilities:
  • Monitor ground handling activities: Ensure that all ground handling operations are carried out efficiently and safely, including loading, fueling, and catering.
  • Disseminate flight information: Share vital flight data with internal and external stakeholders to facilitate seamless operations.
  • Collaborate with Integrated Operations Centre (IOC): Act as a key point of contact for flight operations issues and coordinate with Control Offices to ensure HKIA ground handling operations run smoothly.
  • Coordinate daily operations: Work closely with key stakeholders and the Airport Authority in the Integrated Airport Centre (IAC) to deliver a smooth passenger experience.
  • Review service provider performance: Monitor and communicate with service providers to identify areas for improvement.
  • Ensure safe operations: Conduct Continuous Monitoring Inspections (CMIs) to guarantee safe operations that meet expected service levels.


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