Airport Operations Manager
2 days ago
Cathay Pacific Airways Limited is a world-class service brand, dedicated to providing exceptional customer experiences. Our commitment to excellence has earned us numerous awards and recognition within the industry.
Job Description
As a Hub Operations Lead, you will play a critical role in ensuring the smooth operation of our Hong Kong International Airport (HKIA) hub. Your primary responsibilities will include monitoring ground handling activities, disseminating flight and operations information, and coordinating with key stakeholders to facilitate a seamless passenger journey.
Key Responsibilities
- Monitor ground handling activities on loading, fueling, catering; and security/safety rules compliance before dispatching Cathay's flights.
- Disseminate flight and operations information to internal and external operations parties.
- Act as the key coordination point with the Integrated Operations Centre (IOC) regarding flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations.
- Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey.
- Monitor and communicate with service providers to review performance for improvement.
- Monitor online connection of inbound flights to ensure a smooth transfer experience.
- Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels.
Requirements
- Right to work in Hong Kong.
- Minimum age of 18.
- Good command of spoken and written English.
- Good interpersonal and communication skills.
- Proficiency in PC operation.
- Strong analytical and problem-solving skills.
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